One platform. Every part of your WhatsApp shop.

From the first "hi, do you have this in stock?" to the last order update — Vendla covers the whole conversation.

💬

The Counter

A shared, logged inbox for your whole team — everyone sees the same conversation, the same history, in real time. Nothing lives on one person's phone.

  • Assign conversations to teammates
  • Labels & statuses so nothing falls through the cracks
  • Full history, searchable — new staff onboard in minutes
Hi, is the tote bag still available?
Yes, R249 — want me to set one aside?
🤖

Handa

Your AI assistant, grounded in your real catalogue and live orders. Handa answers instantly and honestly — never guessing a price or stock level it can't confirm — and hands off to a human the moment it's unsure.

  • Suggest-only by default; auto-reply is opt-in
  • Grounded in your live catalogue & connector-synced orders
  • Clean human handoff, every time — never pretends to be a person
Where's my order?
Order #A-2291 is packed and shipping today — I'll send tracking the moment it's out the door.
📞

Ring-Back

A consented, gentle WhatsApp nudge for abandoned carts — the channel your customers actually read, not another lost email.

  • Only sends to customers who've opted in
  • Stops instantly on conversion or opt-out
  • Attribution printed on every invoice — you see exactly what it recovered
Estimate your recovered revenue
Still deciding on that jacket?
It's still in your cart — want me to hold your size?
📦

Order Trail

Automatic order-status updates — confirmed, packed, shipped with tracking, delivered — sent as approved WhatsApp utility messages your customers actually see.

  • Native orders or synced from your connected store
  • Approved templates keep you compliant outside the 24-hour window
  • Fewer "where's my order?" messages clogging The Counter
Your order #A-2291 has shipped 🎉 Track it here: vendla.pay/track/A2291
🚚

The Move-In

Moving your WhatsApp business onto Vendla, without losing anything. We handle the coexistence link, catalogue import, and team setup — your number and history come with you.

  • Keep your existing, RICA'd number via Meta coexistence
  • Catalogue synced from Shopify/WooCommerce or added natively
  • Your whole team set up on day one
See the full move-in timeline
What moves with you
  • Your WhatsApp number
  • Your existing chat history
  • Your customer contacts
  • Your catalogue (synced or native)

See it all in action

Start free — keep your number